Shipping policy
SHIPPING POLICY
Thank you for shopping with Metros Artwork.
Every order is carefully prepared and packaged to ensure the highest quality experience.
Processing & Shipping Times
Please allow:
- 5–7 business days for order processing
- An additional 2–5 business days for shipping and delivery
Processing and shipping times may vary during high-demand releases, holidays, or special drops. If extended processing times apply, they will be noted within the product description.
Orders are shipped through USPS and UPS.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow carriers time to update tracking details after shipment confirmation.
Lost, Stolen, or Damaged Packages
Metros Artwork is not responsible for lost, stolen, delayed, or damaged packages once they have been transferred to the shipping carrier.
If your tracking information states that your package was delivered and you did not receive it, or if your package arrives damaged, you must file a claim directly with the shipping carrier.
Some shipments may qualify for carrier insurance coverage through USPS or UPS.
Carrier contact information:
- USPS: (800) 275-8777
- UPS: (800) 742-5877
We recommend contacting the shipping carrier as soon as possible regarding any delivery-related issues.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
Metros Artwork is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.
Contact
For any shipping-related questions, please contact: